HVAC Truck Based Service Manager
Company: Johnson Controls
Location: Hawthorne
Posted on: October 14, 2024
Job Description:
Build your best future with the -Johnson Controls -team -As a
global leader in smart, healthy and sustainable buildings, our
mission is to reimagine the performance of buildings to serve
people, places and the planet.---Join a winning team that enables
you to build your best future! Our teams are uniquely positioned to
support a multitude of industries across the globe. You will have
the opportunity to develop yourself through meaningful work
projects and learning opportunities. We strive to provide our
employees with an experience, focused on supporting their physical,
financial, and emotional wellbeing. Become a member of the -Johnson
Controls -family and thrive in an empowering company culture where
your voice and ideas will be heard - your next great opportunity is
just a few clicks away! -What we offer: -
- Competitive salary
- 15 days Paid vacation first year plus holidays & sick time
-
- Comprehensive benefits package including 401K, pension,
medical, dental, and vision care -
- On the job/cross training opportunities -
- Encouraging and collaborative team environment -
- Dedication to safety through our Zero Harm policyWhat you will
doResponsible for Service customer account Leadership, including
Labor and Material growth and execution of the Service business,
for the team's customer base. Drives profitability & productivity
of the team. Manages customer relationship development and
satisfaction. Responsible for employee development and retention
and for safety program compliance. -How you will do it
- Sets and monitors goals for customer account gross margin
delivery and profitability, including Planned Services Agreements
and Labor & Materials (L&M) work. -
- Drives L&M growth through Technicians and Team Leads.
-
- Leads the execution efforts of assigned Service business to
include warranty-related customer issues.
- Responsible for procuring and mainlining fleet and tools
inventory.
- Ensures consistency of delivery systems through supervision and
audits of Technicians, Customer Service Agent and others who are
part of the service delivery process.
- Reviews and approves all L&M quotations.
- Responsible for budgeting, forecasting, accounts
-payables/receivables.
- Responsible for maintaining appropriate staffing levels to
accommodate existing and new business needs, hiring, training and
transitioning new employees as well as the day-to-day performance
of the service team, conducts formal performance reviews, and all
related issues.
- Responsible for safety performance and program compliance.What
we look forRequired
- Technical school training or equivalent experience in HVAC or
building controls industry.
- Three or more years of management experience in a similar
service deliverable environment.
- Strong ability to prioritize work activities for the team,
scheduling, and lead a diverse team.
- Strong interpersonal, customer service, negotiating
skills.
- Demonstrated competence in writing and verbal communication
skills. -
- Basic financial accounting experience. -
- Demonstrated proficiency in MS office products and basic
Windows environment.Preferred
- Diploma in Electronic or Mechanical Systems.
- Two years prior experience in the HVAC or building controls
industry. -
- Five plus years in a service management role directing a
similar service deliverable team.
- Rockland and/or Putnam License.#LI-JH1
Keywords: Johnson Controls, Fairfield , HVAC Truck Based Service Manager, Executive , Hawthorne, Connecticut
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