SR MANAGER, UX RESEARCH
Company: PayPal
Location: New York
Posted on: October 26, 2024
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Job Description:
The CompanyPayPal has been revolutionizing commerce globally for
more than 25 years. Creating innovative experiences that make
moving money, selling, and shopping simple, personalized, and
secure, PayPal empowers consumers and businesses in approximately
200 markets to join and thrive in the global economy. -We operate a
global, two-sided network at scale that connects hundreds of
millions of merchants and consumers. We help merchants and
consumers connect, transact, and complete payments, whether they
are online or in person. PayPal is more than a connection to
third-party payment networks. We provide proprietary payment
solutions accepted by merchants that enable the completion of
payments on our platform on behalf of our customers.We offer our
customers the flexibility to use their accounts to purchase and
receive payments for goods and services, as well as the ability to
transfer and withdraw funds. We enable consumers to exchange funds
more safely with merchants using a variety of funding sources,
which may include a bank account, a PayPal or Venmo account
balance, PayPal and Venmo branded credit products, a credit card, a
debit card, certain cryptocurrencies, or other stored value
products such as gift cards, and eligible credit card rewards. -
Our PayPal, Venmo, and Xoom products also make it safer and simpler
for friends and family to transfer funds to each other. We offer
merchants an end-to-end payments solution that provides
authorization and settlement capabilities, as well as instant
access to funds and payouts. We also help merchants connect with
their customers, process exchanges and returns, and manage risk. We
enable consumers to engage in cross-border shopping and merchants
to extend their global reach while reducing the complexity and
friction involved in enabling cross-border trade. -Our beliefs are
the foundation for how we conduct business every day. - We live
each day guided by our core values of Inclusion, Innovation,
Collaboration, and Wellness. Together, our values ensure that we
work together as one global team with our customers at the center
of everything we do - and they push us to ensure we take care of
ourselves, each other, and our communities.Job Description
Summary:The customer is at the center of everything we do at
PayPal. As a leader in financial technologies, PayPal teams are
cross-functional and inspired by the goal of improving the
financial wellbeing of people and businesses around the world. Our
cross-functional teams partner across the PayPal family of
companies as one team to deliver unique and meaningful products for
millions of customers around the world. As a Senior Manager on the
Research team, you will serve as a research leader who is
accountable for the research planning and execution across various
end-to-end experiences for new and current customers globally. You
will guide your team and work with other senior leaders and
cross-functional team members to build and deliver the best
possible PayPal showcase experience for our merchants and consumers
around the world. You will report to a Director of UX Research and
be a member of our diverse Global Design Organization where we use
our design and research skills to inspire and influence across the
company. We believe that different perspectives and backgrounds
inside our team lead to innovation and inclusion in our product
design. We advocate for meaningful and engaging experiences for our
diverse global customers. We support each other, learn from
challenges, and have fun along the way.Job Description:The customer
is at the center of everything we do at PayPal. As a leader in
financial technologies, PayPal teams are cross-functional and
inspired by the goal of improving the financial wellbeing of people
and businesses around the world. Our cross-functional teams partner
across the PayPal family of companies as one team to deliver unique
and meaningful products for millions of customers around the
world.As a Senior Manager on the Research team, you will serve as a
research leader who is accountable for the research planning and
execution across various end-to-end experiences for new and current
customers globally. You will guide your team and work with other
senior leaders and cross-functional team members to build and
deliver the best possible PayPal showcase experience for our
merchants and consumers around the world.You will report to a
Director of UX Research and be a member of our diverse Global
Design Organization where we use our design and research skills to
inspire and influence across the company. We believe that different
perspectives and backgrounds inside our team lead to innovation and
inclusion in our product design. We advocate for meaningful and
engaging experiences for our diverse global customers. We support
each other, learn from challenges, and have fun along the way.Job
responsibilities:Lead research efforts across the team, including
planning, execution, and presenting actionable insights and
recommendations to stakeholders and senior leaders across the
organizationDevelop and execute a UX research roadmap that aligns
with business line product goals.Handle a balanced portfolio or
research programs spanning generative to evaluative research and
ensure timely and high-quality execution against commitments that
drive business outcomes.Work with your team of researchers to
design and implement a variety of qualitative and quantitative
research methods, including usability testing, surveys, interviews,
field studies, and analytics.Communicate research findings and
implications clearly and persuasively to diverse audiences,
including executives and cross-functional teams.Partner with
product managers, designers, engineers, and other stakeholders to
integrate research insights into the product definition, design,
and development process.Coach your team to leverage existing
insights to drive a broader customer understanding across the
business and partner with your other research peers to connect
research findings together into richer and holistic customer
knowledge.Recruit, train, mentor, develop top talent in UX
research.Participate in defining and Implementing research
processes and tools to enhance efficiency and impact for the
broader research team.Actively contribute to the wider UX research
& manager community, mentoring others and leveraging your strengths
to help others grow.What you'll bring:10+ years of experience in UX
research with a proven track record of leading research
initiatives, conducting user testing, and translating insights into
actionable recommendations.5+ -years managing direct reports.A
strategic mindset with experience developing and executing research
plans that align with business objectives and drive long-term
product vision.Outstanding communication skills with the ability to
articulate complex research findings clearly and persuasively to
technical and non-technical audiences.A collaborative spirit where
you thrive in a dynamic team environment, build strong
relationships with cross-functional stakeholders, and work
effectively through ambiguity.Passion for customer experience with
a deep understanding of UX/CX principles and methodologies and a
genuine commitment to designing solutions that meet and exceed user
needs and expectations.Additional Information:Advanced degree in
Human-Computer Interaction, Psychology, Anthropology, Design, or a
related field; Ph.D. is a plus.Solid understanding of modern
technologies, commerce, and personalization.Proven ability to
manage multiple projects and lead teams.Experience working
cross-functionally and synthesizing feedback from diverse
stakeholders.Compelling storytelling skills to educate and engage
audiences.Experience with the financial services industry a plus.If
you are a passionate and experienced Insights leader ready to take
your career to the next level, we encourage you to apply.Join us
and build the future of customer experience at PayPal!Additional
Job Description:Subsidiary:PayPalTravel Percent:10-PayPal is
committed to fair and equitable compensation practices.Actual
Compensation is based on various factors including but not limited
to work location, and relevant skills and experience.The total
compensation for this practice may include an annual performance
bonus (or other incentive compensation, as applicable), equity, and
medical, dental, vision, and other benefits. For more information,
visit .The U.S. national annual pay range for this role is$107300
to $259600For the majority of employees, PayPal's balanced hybrid
work model offers 3 days in the office for effective in-person
collaboration and 2 days at your choice of either the PayPal office
or your home workspace, ensuring that you equally have the benefits
and conveniences of both locations.Our Benefits:At PayPal, we're
committed to building an equitable and inclusive global economy.
And we can't do this without our most important asset-you. That's
why we offer benefits to help you thrive in every stage of life. We
champion your financial, physical, and mental health by offering
valuable benefits and resources to help you care for the whole
you.We have great benefits including a flexible work environment,
employee shares options, health and life insurance and more. To
learn more about our benefits please visit -.Who We Are:Click Here
to learn more about our culture and community.Commitment to
Diversity and Inclusion - PayPal provides equal employment
opportunity (EEO) to all persons regardless of age, color, national
origin, citizenship status, physical or mental disability, race,
religion, creed, gender, sex, pregnancy, sexual orientation, gender
identity and/or expression, genetic information, marital status,
status with regard to public assistance, veteran status, or any
other characteristic protected by federal, state, or local law. -
In addition, PayPal will provide reasonable accommodations for
qualified individuals with disabilities. -If you are unable to
submit an application because of incompatible assistive technology
or a disability, please contact us at
talentaccommodations@paypal.com.Belonging at PayPal:Our employees
are central to advancing our mission, and we strive to create an
environment where everyone can do their best work with a sense of
purpose and belonging. Belonging at PayPal means creating a
workplace with a sense of acceptance and security where all
employees feel included and valued. We are proud to have a diverse
workforce reflective of the merchants, consumers, and communities
that we serve, and we continue to take tangible actions to
cultivate inclusivity and belonging at PayPal.Any general requests
for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way
of meeting spectacular candidates. Please don't hesitate to
apply.Notice to Applicants and Employees who reside within New York
City. Click here to view the notice.SummaryLocation: San Jose,
California, United States of America; New York City, New York,
United States of AmericaType: Full time
Keywords: PayPal, Fairfield , SR MANAGER, UX RESEARCH, Executive , New York, Connecticut
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