Business Manager, Walmart

Company: Flywheel Digital
Location: New York
Posted on: November 6, 2024

Job Description:

The Opportunity
This position will focus on retaining and growing a defined portfolio of customer accounts. Responsibilities include a regular review cadence with each customer to talk through search performance, enhancement opportunities, recommended changes to strategy and investment, etc. As a seasoned customer-facing insights professional, it is critical to be self-motivated and completely customer-centric.
What You Will Do:

• Use SKU Ninja data to create actionable recommendations that improve search position and ultimately accelerate sales growth for Walmart suppliers.
  
• Identify customer issues threatening customer retention, and provide the support necessary to retain and make them successful.
  
• Collaborate with internal and external stakeholders to align insights and establish key recommendations to enhance our value to the customer, leading to subscription retention and expansion.
  
• Prepare presentations that reflect the results of the data analysis for appropriate management/staff in a timely manner.
  
• Connect and consult with existing customers in your portfolio on a regular cadence.
  
• Effectively manage customer catalogue performance, communication and overall account goals for 7 customers at a time on average.
  
• Develop deep, trusting relationships with our top clients through proactive communication regarding the value of our services and software.
  
• Execute strategic recommendations for each customer and document our effectiveness to enhance customer ROI.
  
• Work closely with the Customer Success and Sales representatives to ensure all onboarding and success criteria are being met during the customer's lifecycle.
  
  Who You Are:
  
  
• Customer management/Service experience in a CPG or retail sector.
  
• You have a background in statistics, and a strong aptitude for storytelling through data.
  
• The ability to present ideas with conviction.
  
• Technological savvy and the ability to quickly learn and demonstrate new technology.
  
• Willingness to learn in a fast-paced environment.
  
• Exceptional communication skills and professional presence.
  
• Superior skills in data analysis, manipulation and design.
  
• Strong collaborative skills and positive orientation to a team.
  
• Extensive experience with Excel and PowerPoint.
  
  
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Keywords: Flywheel Digital, Fairfield , Business Manager, Walmart, Executive , New York, Connecticut