Software Support Specialist
Company: VirtualVocations
Location: Bridgeport
Posted on: November 6, 2024
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Job Description:
A company is looking for a Software Support Specialist to
provide customized support experiences for customers.
Key Responsibilities
Handle incidents by communicating with clients via phone and
managing email cases
Troubleshoot technical issues and escalate complex cases to senior
engineers as needed
Contribute to the Knowledge Base and assist in training new support
team members
Required Qualifications, Training, and Education
Bachelor's degree in Business Applications, Computer Science, or a
related field is desired
At least 2 years of product support experience in a technical
support position
Computer/IT Certification or equivalent work experience is a
plus
Experience utilizing CRM systems
Intermediate understanding of major RDBMS, desktop OS, and network
communication
Keywords: VirtualVocations, Fairfield , Software Support Specialist, IT / Software / Systems , Bridgeport, Connecticut
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