SENIOR ACCOUNT COORDINATOR

Company: Atrium Staffing
Location: Holmdel
Posted on: October 15, 2024

Job Description:

About Atrium: As a leading woman-owned, comprehensive talent management firm, Atrium is focused on providing holistic contingent workforce solutions in today's market. Recognized for our pioneering Applicant-CentricTM approach and award-winning culture, our expertise includes Staffing, Recruitment, and Workforce Solutions.

What you do matters. -As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team committed to creating a meaningful impact on the workforce. Position Overview: We are looking for a passionate and motivated -Senior Account Coordinator. This role requires time management, attention to detail, and the ability to work independently in a fast-paced, deadline-oriented environment. In this role, you will be expected to manage multiple HR processes with a focus on problem diagnosis, resolution, and compliance. This role will also be responsible for cultivating relationships with key contacts at the client site to ensure exceptional customer service. The role consists of 100% account administration. Here is what you should know if you want to join our team. Responsibilities of the Senior Account Coordinator:

• Develop strong, cross-functional Atrium and client relationships and maintain communication with managers and associates.
• Partner with Managers to review, -and -prioritize expectations and -gather all -engagement details.
• Facilitate associate onboarding activities including required federal/state-mandated documents, client-specific documents, pre-employment screenings, and other onboarding tasks as needed.
• Execute daily follow-ups -to clients and associates.
• Enter/update associate -information -into -Atrium's -HRIS and timekeeping -systems.
• Create Excel and/or Google spreadsheets to organize and track data.
• Issue weekly payroll audits -and make -payroll adjustments.
• Adhere -to -state-specific payroll laws and I-9 classifications that impact the payroll process and remain up-to-date with -changes to HR and payroll compliance through satisfying learning and development assignments as issued.
• Manage the end-to-end weekly payroll cycle for all Associates including sending weekly timesheet reminders, expense audits/processing, and managing the payroll upload including late approvals and all timesheets from time entry systems.
• Review and validate timesheet upload for accuracy before sending the file to Payroll.
• Partner with the -internal Payroll Team to address any payroll errors quickly and accurately before processing which includes reviewing the error log, performing a mark-up check, and processing any adjustments.
• Interface closely with the -Atrium Payroll department to ensure all jobs are coded correctly -and -hours are paid/billed correctly.
• Proactively diagnose/resolve escalated client concerns promptly, together with leadership as needed.
• Perform associate terminations and offboarding adding all notes to the tracker, and -payroll system and notifying management/HR where necessary.
• Assist with ad hoc projects, -as needed.
• Model the highest levels of professionalism and deliver 'white glove' service to support clients and candidates.
• Promote program adoption, compliance, communications, onboarding, and other operations.
• Respond to manager and associate inquiries in an efficient and timely manner.
• Attend regular status meetings with both the -internal Atrium team and the -client to drive program goals and requirements.
• Other projects and tasks as directed by your Manager. Qualifications for the Senior Account Coordinator:
  • Experience: 3+ years of work experience in an administrative or customer service role.
  • Communication: can clearly articulate how to complete onboarding tasks and can effectively liaise with managers and associates.
  • Empathy: understand how difficult the onboarding process can be and step into the associates' shoes and show you care.
  • Curiosity: understand the client/associate with effective questioning and listening. You are genuinely interested in helping.
  • Teacher: loves sharing insight and knowledge and is patient and thoughtful when educating.
  • Goal Oriented: excited for new challenges and work hard to achieve ambitious goals.
  • Growth: very receptive to feedback and use it to improve rapidly.
  • Delight: constantly think about making clients/candidates happy and always go the extra mile.
  • Problem Solver: adept at spotting issues and quickly suggesting solutions.
  • Diligence: thorough, meticulous, and astonishing attention to detail.
  • Positivity: warm, upbeat, and energizing and will brighten anyone's day.
  • Physical Requirements:
  • Ability to sit for extended periods of time.Education Requirements:
    • Bachelor's degree is required. Benefits:
      • Atrium Care Package available, upon eligibility (PTO, Health benefits, Health savings account, Flexible spending accounts, Pet insurance, Paid holidays, 401k, and Commuter benefits program).

Keywords: Atrium Staffing, Fairfield , SENIOR ACCOUNT COORDINATOR, Other , Holmdel, Connecticut