Customer Support Team Lead

Company: VirtualVocations
Location: Jersey City
Posted on: November 1, 2024

Job Description:

A company is looking for a Customer Support Team Lead to guide a team in delivering exceptional customer support in the trucking industry.

Key Responsibilities

Improve customer experience and drive satisfaction metrics
Monitor and provide feedback on agent performance and interactions
Identify recurring issues and collaborate on process improvements

Required Qualifications

3+ years in a leadership or supervisory role managing customer support agents
4+ years in a remote customer support role within fintech or tech startups
Experience with customer support tools and platforms (e.g., Zendesk, Intercom)
Prior experience managing projects or process improvement initiatives
Passion for delivering world-class customer service

Keywords: VirtualVocations, Fairfield , Customer Support Team Lead, Other , Jersey City, Connecticut

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