Representative, Fleet Supp II (Desktop Support)
Company: Canon Solutions America, Inc.
Location: Melville
Posted on: October 8, 2024
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Job Description:
Representative, Fleet Supp II (Desktop Support)
US-NY-
Job ID: 32393
Type: Full-Time
# of Openings: 1
Category: Product Support
NY - Northeast-MS
About the Role
Front line phone agent - Performs ticketing, supports validation,
escalation and ticket closure activity. Most work is semi-routine
but also has established experience in handling out of the ordinary
tasks.
Your Impact
- Represents the organization to customers by providing
information, responding to inquiries or support request
resolution.
- Fulfills inbound customer requests related to asset management,
supplies fulfillment, service dispatch and other customer service
related requests.
- Performs basic non-queue support activities including customer
contact verifications and asset clean-up activities.
- Follows assigned procedures and escalates any issue outside of
the ordinary.
- Understands and executes against standard operating procedures
and client special requirements.
- Performs some required reporting and/or additional project duties
as assigned.
About You: The Skills & Expertise You Bring
HS Diploma, GED, or equivalent experience required, plus 1 to 2
years of related experience.- May require up to 5% travel (valid
driver's license and acceptable driving record necessary); ability
to work remote for business continuity. In accordance with
applicable law we are providing the anticipated base salary for
this role: 17.57 to 26.31 per hour
Company Overview
About our Company - Canon Solutions America, Inc. empowers
companies of all sizes to succeed by supplying market leading
enterprise, production, and large format printing solutions,
supported by exceptional professional service offerings. With
unwavering dedication to promote professional innovation, Canon
Solutions America, Inc. helps drive sustainability, nurture
efficiency, and regulate costs through the unification of
comprehensive digital and traditional printing and document
management solutions. As a wholly owned subsidiary of Canon U.S.A.,
Canon Solutions America, Inc. is headquartered in Melville, NY and
has sales and service locations across the U.S. Our parent company,
Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in
global revenue in 2020, ranks third overall in U.S. patents granted
in 2020 and was named one of Fortune Magazines Worlds Most Admired
Companies in 2020.
Canon Solutions America offers a competitive compensation package
including, for eligible positions, medical, dental, vision, 401(k)
Savings Plan, discretionary profit sharing, discretionary success
sharing, educational assistance, recognition programs, vacation,
and much more. A more comprehensive list of what we have to offer
is available at
https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws,
regulations, orders and mandates, including those we may be
required to follow as a federal government
contractor/subcontractor.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability or protected veteran
status.
If you are not reviewing this job posting on our Careers site
csa.canon.com/careers, we cannot guarantee the validity of this
posting. For a list of our current postings, please visit us at
csa.canon.com/careers.
#CSA
Posting Tags
#PM20 #LI-SH4 #LI-REMOTE
PI2b3c4c9065ea-37248-35665558
Keywords: Canon Solutions America, Inc., Fairfield , Representative, Fleet Supp II (Desktop Support), Professions , Melville, Connecticut
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