Support Analyst

Company: VirtualVocations
Location: Toms River
Posted on: November 7, 2024

Job Description:

A company is looking for a Support Analyst (ACA Marketplace Support) to assist stakeholders in navigating the Affordable Care Act Health Insurance Marketplace.

Key Responsibilities

Advise stakeholders on ACA Marketplace processes and provide technical support
Develop job aids, FAQs, and standard operating procedures based on analysis and recommendations
Analyze data to improve stakeholder performance and provide insights for process enhancements

Required Qualifications

Bachelor's degree in Business, Public Health, or a related field
Minimum of two (2) years of professional experience
Proficiency in MS Office Suite (Word, Excel, PowerPoint, and Outlook)
Experience with Jira and Confluence desired
Customer Service or Helpdesk experience preferred

Keywords: VirtualVocations, Fairfield , Support Analyst, Professions , Toms River, Connecticut

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